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AW00118501000 Troubleshooting and Support
Basler racer Camera Link 113
9 Troubleshooting and Support
This chapter outlines the resources available to you if you need help working with your camera.
9.1 Tech Support Resources
If you need advice about your camera or if you need assistance troubleshooting a problem with your
camera, you can contact the Basler technical support team for your area. Basler technical support
contact information is located in the front pages of this manual.
You will also find helpful information such as frequently asked questions, downloads, and
application notes in the Downloads and the Support sections of our website:
www.baslerweb.com
If you do decide to contact Basler technical support, please take a look at the form that appears on
the last two pages of this section before you call. Filling out this form will help make sure that you
have all of the information the Basler technical support team needs to help you with your problem.
9.2 Obtaining an RMA Number
Whenever you want to return material to Basler, you must request a Return Material Authorization
(RMA) number before sending it back. The RMA number must be stated in your delivery
documents when you ship your material to us! Please be aware that if you return material without
an RMA number, we reserve the right to reject the material.
You can find detailed information about how to obtain an RMA number in the Support section of our
website: www.baslerweb.com
- Basler racer 1
- Table of Contents 5
- 7 Pixel Formats and 6
- Basler racer Camera Link iii 7
- 1.1 Models 9
- 1.2 General Specifications 10
- 1.3 Spectral Response 11
- 1.4 Mechanical Specifications 12
- 1.4.2 Lens Adapter Dimensions 14
- Basler racer Camera Link 7 15
- 8 Basler racer Camera Link 16
- 1.7.2 Heat Dissipation 17
- 1.8 Precautions 18
- Basler racer Camera Link 11 19
- Warranty Precautions 20
- 2 Software and Hardware 21
- Installation 21
- 14 Basler racer Camera Link 22
- 3 Tools for Changing Camera 23
- Parameters 23
- 3.1.1 The pylon Viewer 24
- 3.1.2 The pylon API 24
- Basler racer Camera Link 17 25
- 18 Basler racer Camera Link 26
- 4 Camera Functional 27
- Description 27
- 5 Physical Interface 29
- 5.2.1 6-pin Receptacle 30
- 5.2.2 26-pin SDR Connectors 30
- 5.3 Connector Types 33
- 5.4 Cabling Requirements 34
- 5.4.2 Camera Link Cables 35
- 5.5 Camera Power 36
- Connector 37
- 5.5.3 LED Indicator 38
- 5.6.1 Inputs 39
- 5.6.1.2 Input Line Inverters 41
- the Line Start Trigger 42
- 5.6.2 Outputs 43
- 5.6.2.2 Output Line Inverters 45
- Basler racer Camera Link 41 49
- 6 Acquisition Control 51
- Exposure Time Control 52
- Basler racer Camera Link 45 53
- Basler racer Camera Link 47 55
- // rate internally 55
- 6.1.4.1 Introduction 56
- (duration determined by the 57
- Basler racer Camera Link 51 59
- 6.1.5.1 Introduction 60
- Timed exposure mode 61
- Trigger width exposure mode 61
- Trigger Width Exposure Mode 63
- 6.2 Frequency Converter 67
- 60 Basler racer Camera Link 68
- Basler racer Camera Link 61 69
- the exposure active signal 70
- 6.3.2 Acquisition Status 71
- Basler racer Camera Link 65 73
- 6.4 Maximum Allowed 74
- Line Acquisition Rate 74
- Basler racer Camera Link 67 75
- Basler racer Camera Link 69 77
- 70 Basler racer Camera Link 78
- Tap Geometries 79
- 7.2 Camera Link Tap Geometry 81
- 8 Features 83
- 76 Basler racer Camera Link 84
- 8.2 Gain and Black Level 85
- 8.2.1.1 Analog Gain 86
- 8.2.1.2 Digital Gain 87
- 80 Basler racer Camera Link 88
- // Set Gain Digital All 88
- 8.2.2 Black Level 89
- 8.3 Remove Parameter Limits 90
- 8.4.1 Setting the Image AOI 91
- Basler racer Camera Link 85 93
- 8.5 Luminance Lookup Table 94
- Using Basler pylon 96
- Using Direct Register Access 96
- 8.6 Binning 97
- 8.7 Gamma Correction 98
- Basler racer Camera Link 91 99
- 8.8 Shading Correction 100
- User Shading Set File 101
- Features AW00118501000 102
- 94 Basler racer Camera Link 102
- AW00118501000 Features 103
- Basler racer Camera Link 95 103
- 96 Basler racer Camera Link 104
- Basler racer Camera Link 97 105
- 8.9 Error Detection 106
- 8.9.2 Error Codes 107
- 8.10 Test Images 109
- 8.10.1 Test Images in Detail 110
- Basler racer Camera Link 103 111
- 8.12 User Defined Values 115
- 8.13 Configuration Sets 116
- Default Startup Set 117
- Set into the Active Set 118
- 112 Basler racer Camera Link 120
- 9 Troubleshooting and Support 121
- 9.3 Before Contacting Basler 122
- Technical Support 122
- 116 Basler racer Camera Link 124
- Revision History 125
- 118 Basler racer Camera Link 126
- AW00118501000 Index 127
- Basler racer Camera Link 119 127
- Index AW00118501000 128
- 120 Basler racer Camera Link 128
- Basler racer Camera Link 121 129
- 122 Basler racer Camera Link 130
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